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Battle for the business-class traveler

(CNN) Will Allen III, a management consultant from Raleigh, North Carolina, is a platinum member on a handful of airlines, but his loyalty is waning.

I can not speak for everybody, but I can speak for many people I know who travel a lot like me we are less loyal than we've ever been because we are tired of the inconveniences of our airline service these days, Allen said.

Allen will still choose a direct flight over a slightly more comfortable, but less convenient experience, but he admits he's not a big fan of the business class seats on some of the major American carriers.

Airlines are waging a business-class battle to win the loyalty of the lucrative long-haul business traveler, and American legacy carriers face a hard fight, industry analysts and business travelers say.

Battle for the business-class traveler